Those gift cards combined were worth several thousand dollars that they had PREPAID to Apple, yet they were refused service or even a proper explanation. The supervisor had zero patience for them even though they are paying customers. I don't see any other reason than that considering my parents never raised their voice or acted in a disrespectful way. This situation felt like a racial attack on my parents simply because they are Asian and spoke with accents. My brother responded with “it doesn't seem like you want to help, or are even capable of helping.” Apparently this offended him, and he then proceeded to kick my parents out of the store. He interrupted the conversation with my brother by saying “can I help you with anything else or is that all?”. He then used the SAME line of “this is the policy, they can use cash or card.” to respond to everything my brother said. The supervisor was clearly trying to get off the phone and did not want to help any of us right from the start. English is not my parent's first language, so my brother then called and spoke to the supervisor over the phone explaining what corporate had said. After this, the supervisor just continued to repeatedly answer my parents questions with the line “Are you going to buy anything here? You can use cash or card.” instead of furthering any conversation to help them. After hearing this, my mother then signed into her account to show him the gift cards but he refused to look at the phone. The supervisor said that because these were screenshots of the egift card, they could be fraudulent. My parents then asked the supervisor if this policy is written down anywhere for us to see, and the supervisor said no. He said it was their company policy however, my brother called Apple Corporate and the Corporate stated that the gift cards CAN be used in store, and there is no such policy against using egift cards. He was refusing to listen or help or explain anything right from the start. After arriving at this store and trying to make their purchases, the supervisor told them that the gift cards and Apple account balance could not be used there. The online agent told me to visit a physical store instead since they did not know when this issue would be fixed. To begin with, they were unable to use Apple egift cards and Apple account balance to make purchases on the Apple website due to technical issues. When I asked her what happened, she told me “I don't understand how I spent so much money on Apple gift cards, but was unable to buy anything at the store, and then was kicked out?” I was shocked to hear this and see her reacting this way. My mother came home from the store and I found her crying in her room. My parents left the house today, excited to buy gifts from Apple.
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